The comprehensive management of water services proves to be an increasingly complex task. The number of actors involved is larger all the time and the traditional presence of administrations and suppliers is combined today with consumers and environmental policies. Apart from this, there is a growing tendency all over the world towards regulation of drinking water and drainage services by means of using management indicators.
The ITA has played a relevant role in the development of some of the most internationally prominent management tools for supplies, such as the IWA indicators or the ISO 24500 standards. It is precisely this experience which enables the work on advice and consultancy to supply companies, public authorities and regulatory bodies. Specifically:
- Designing management indicator systems.
- Support in metric benchmarking projects and process benchmarking.
- Implementation of ISO 24510, 24511 and 24512 standards.
- Advice to regulators in the design of performance evaluation systems.
| Performance measurement systems based on IWA performance indicators. Balance Scorecards © | 502KB |
  PhD Thesis |
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| Platform presentations |
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 Legal standards | ||
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| BOE 27_05_2009 Sistemas para el control de los volúmenes de agua en los aprovechamientos del dominio público hidráulico | 565KB | |
| ORDEN ITC/279/2008, 31/1/2008 Control metrológico del estado sobre contadores de agua frÃa tipos A y B | 140KB | |
| R49 OIML Water meters intended for the metering cold potable water and hot water - Part 1 | 354KB | |
| R49 OIML Water meters intended for the metering cold potable water and hot water - Part 2 | 591KB | |
| RD889 de 21/7/2006 por el que se reula el control metrológico del estado sobre instrumentos de medida | 1.27 MB | |
| Directiva 2004/22/CE relativa a instrumentos de medida | 472KB | |
| R49 OIML Water meters intended for the metering cold potable water and hot water - Part 3 | 580KB | |
| BOE 28/12/1988 Contadores de agua frÃa | 17KB | |
| BOE 30/12/1988 Contadores de agua caliente | 162KB | |
| Presentaciones Curso Rehabilitación y Renovación de redes de Agua (Junio 2009) |
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